If your order delivered with a freight carrier, and is defective or was damaged during transit, our customer care team will help get this resolved for you. We'll need your help providing a complete description of the problem, as well as photos.
Please email us at hello@alekoproducts.com providing the following information:
- Your ALEKO order number
- The product number / SKU
- A description of the defect or damage
- Photos
- Of the crate your order delivered in. Please send several so we can look for possible damage during transportation.
- Of the item that's defective or damaged. We'll need several photos so we can evaluate if it's a factory defect or if it was damaged after leaving our warehouse.
Once we have this information and have reviewed the photos, we'll work quickly to take care of you.