We work hard to make sure every order arrives on time and as expected. Occasionally a mistake is made and we miss something. If you've received your order and either parts or items are missing, reach out to our stellar customer care team and we'll help make it right straight away!  You can reach us by emailing us at hello@alekoproducts.com or by calling us at  833-926-2323. Please have your order number ready so we can quickly help. Feel free to identify and/or photograph what you did receive, so that we may easily identify any missing parts. These photos can be emailed to hello@alekoproducts.com with your inquiry.